Shipping policy

Naked Bar Soap Co. does not currently ship outside of the United States and its territories. 

Order processing is currently 3-5 business days. Our shipping department ships orders out on Wednesdays, Thursdays, or Fridays, with the exception of holidays. Once your order has been submitted to the USPS/UPS, it may take up to 10 business days to arrive depending on the efficiency of your local postal service. COVID-19 has caused additional USPS and UPS shipping delays as well. Please refer to tracking information provided for more information.

We ship orders using the United States Postal Service and UPS. This allows us to track and/or insure packages shipped for your protection. Shipping cannot be paid with a coupon code or gift card. These are separate charges incurred by the mail carrier and cannot be discounted. 

If a package is not delivered or is returned due to insufficient or incorrect address, purchasers are responsible for all costs associated with re-shipping the package.  Returned shipments will incur a 20% restocking fee and will not have the original shipping charges refunded.

We are not responsible for damaged packages received. If you received a damaged package and/or contents are damaged, please file an immediate claim at your local post office or with UPS, depending on your chosen carrier.

Additional Services - If you want insurance added to your package, just let us know and we will add that to the shipping charge.

Naked Bar Soap Co. is not responsible for products affected by warm or cold weather and as such will not be replaced by Naked Bar Soap Co.

Naked Bar Soap Co. is not responsible for stolen packages. Once the item is delivered, it is no longer the responsibility of Naked Bar Soap Co., the USPS, or UPS. Please consider having your order shipped to a secure location like a workplace or PO Box if package theft is a problem in your residential area.

Now offering a free pick-up option! If you are in the Orlando area and would like to pick up your order at our production studio in College Park, choose the pick up option at checkout.

By using this option you are agreeing to pick up your order within 10 business days at our store location during designated pick-up hours. Using this option means your order will NOT be shipped and shipping charges will NOT be applied.

Any orders not picked up within that time frame will be refunded the order amount minus a 20% restocking fee.